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Professional resume

Jennifer L. Thompson

Senior Instructional & Multimedia Designer

As a Senior Instructional and Multimedia Designer, I specialize in leveraging AI-enabled tools to develop engaging and interactive e-learning experiences. My proficiency extends to industry-leading platforms such as Articulate Storyline, Rise, Camtasia, and Adobe Creative Cloud. I am adept at analyzing learner engagement metrics, which enables me to optimize course content and structure. These targeted improvements consistently result in higher course completion rates and enhanced learner outcomes.

Experience

Professional experience across instructional design, multimedia, and AI-enhanced learning development.

Sr. Instructional Designer / Multimedia Designer
Boston Scientific
  • Developed global compliance and onboarding eLearning programs utilizing Articulate Storyline 360, Rise, and Camtasia; aligned to learning objectives and regulatory guidelines.
  • Enhanced engagement and knowledge retention by optimizing instructional materials, contributing to a 25% increase in course completion rates.
  • Analyzed learner engagement metrics and incorporated interactive elements to improve instructional effectiveness.
eLearning Developer
ELB Learning
  • Created multimedia-rich eLearning experiences, including virtual reality simulations and gamified training modules; leveraged AI, Articulate 360, and Adobe Creative Cloud to enhance engagement and knowledge retention.
  • Collaborated with SMEs to design SCORM and xAPI-compliant, accessible learning solutions aligned with enterprise brand standards; supported global teams and contributed to a 25% boost in course completion rates.
  • Analyzed engagement metrics and incorporated interactive elements to elevate participation and instructional effectiveness.
Program Project Manager / Senior Instructional Designer
JACOBS
  • Designed cybersecurity eLearning programs using gamification and scenario-based storytelling with Articulate Storyline and Adobe After Effects, improving accessibility and memorability of complex concepts.
  • Integrated adult learning principles, contributing to a 20% increase in knowledge retention.
  • Used engagement metrics to optimize content delivery, leading to a 25% boost in course completion rates.
Senior Instructional Designer
UBER Global L&D
  • Developed AI-driven, video-based training for a global workforce using Synthesia, Rise 360, and Adobe Premiere Pro.
  • Delivered scalable, SCORM-compliant eLearning across multiple regions, improving onboarding efficiency by 25% and enhancing engagement and retention.
Senior Instructional Designer
ALLY Bank
  • Designed eLearning modules focused on fraud prevention and compliance using Articulate Storyline 360 and Vyond; aligned to core learning objectives.
  • Developed clear, concise learning materials that simplified complex concepts, improving engagement and knowledge transfer.
Associate Manager, Field Learning
GAP Inc.
  • Implemented AI-powered, video-based training solutions for a worldwide workforce using Synthesia, Rise 360, and Adobe Premiere Pro.
  • Delivered scalable, SCORM-compliant programs across regions, improving onboarding efficiency by 25% and enhancing engagement and retention.
Senior Instructional Designer
the American Red Cross
  • Applied instructional design models to strengthen curriculum and elevate engagement strategies, improving knowledge retention by 20%.
  • Developed disaster deployment training for field operations, improving preparedness and reducing response times by 15%.
  • Analyzed engagement metrics to optimize delivery methods, resulting in a 25% increase in course completion rates.
Senior Instructional Designer / Cybersecurity Training Manager
Department of Health & Human Services
  • Collaborated with stakeholders on instructional design projects using strong communication skills.
  • Created presentations outlining learning objectives and project timelines for instructional initiatives.
Sr. Instructional Designer
The United States Pharmacopeia Convention
  • Created microlearning assets that improved knowledge retention and application.
  • Developed technical training materials using graphic design principles for effective learning experiences.
Sr. Instructional Designer
ACSS / L3 Harris
  • Integrated SME and product knowledge into learning solutions, contributing to a 25% increase in course completion rates.
  • Created method sheets for aviation product production, improving process efficiency by 35%.
  • Used engagement metrics to identify improvement opportunities and incorporated interactive elements to boost engagement and effectiveness.

Core Skills

Core tools, platforms, and capabilities that support design, development, and delivery.

eLearning Development

Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, Vyond, Synthesia, the MIGHTY

AI Integration

Amazon Q, ChatGPT, Notebook LM, Gemini, Claude

Design and Media

Adobe Creative Suite, Canva, Powtoons, Accessibility (508/WCAG)

LMS & Platforms

Blackboard Ultra, Moodle, Sharepoint, SCORM/xAPI

Learning Strategies

ADDIE, SAM, Design Thinking, Microlearning

Collaboration & Management

Stakeholder Engagement, Agile Sprints, Project Management, Global Team Collaboration

Complimentary Skills

Rapid Prototyping, Style Guidelines, Technical Specifications, Course Development, Quality Standards, Curriculum Design, Key Metrics, Analytics, Pedagogy, Entrepreneurial Spirit, Social Media, Adult Learning Theory, Section 508, Powerpoint, Indesign, Excel, Asana, Microsoft Office Suite

Education

Education and academic foundation supporting multimedia and instructional design practice.

Bachelor of Arts, Multimedia and Web Design

the Art Institute of Phoenix

Degree information retained without timeline emphasis.